Privacy Policy

Last updated: 13 September 2026

Klarity is a product of Appable Systems, based in Port Harcourt, Nigeria. This policy explains what personal data we handle, why, and the choices you have. We follow the Nigeria Data Protection Act (NDPA) 2023.

1. What we collect

• Account data: the name, email, and workspace details you give when you sign up.
• Conversation data: the chats between your customers and the Klarity agent on your site, so the agent can answer and your team can review.
• Contact details a visitor shares: for example a name, email, or phone left to be contacted by your team.
• Usage data: basic technical logs (device, pages, timestamps) to keep the service secure and working.

2. How we use it

• To run the chat agent and the customer-intelligence features you enable.
• To pass a lead or request, with the contact details, to your team.
• To keep the service safe, prevent abuse, and improve quality.
• To contact you about your account and service updates.

We do not sell personal data. We do not use your customers' conversations to train external models.

3. Where data is stored

Data is stored on secure cloud infrastructure. For enterprise customers we offer Nigerian data-residency options and, where agreed, client-side hosting for sensitive tiers. Personal details in conversations can be automatically redacted before analysis.

4. Sharing

We share data only with:

• The workspace that owns the chat (your team), so it can serve its customers.
• Trusted service providers who help us run Klarity, under contract and only as needed.
• Authorities, where the law requires it.

5. How long we keep it

We keep conversation and account data for as long as your workspace is active, and for a reasonable period after, unless you ask us to delete it sooner. Anonymous, non-identifying logs may be kept longer for security.

6. Your rights

Under the NDPA you can ask to see, correct, or delete your personal data, or object to certain uses. To make a request, email privacy@klarity.chat. We respond within the time the law allows.

7. Security

We protect data with access controls, encryption in transit, audit logs on agent actions, and least-access rules. No system is perfectly secure, but we work to protect your data and to tell you promptly if something goes wrong.

8. Changes

We may update this policy. We will change the date above and, for material changes, tell account holders directly.

9. Contact

Questions about privacy? Email privacy@klarity.chat or write to Appable Systems, Port Harcourt, Nigeria.